Payment Policy

Effective Date: January 17, 2025

At Sparkle Essence, we strive to provide a seamless and secure shopping experience. Below, you’ll find important details about our payment policy to ensure that your transactions are clear and secure.

1. Accepted Payment Methods:

We accept the following payment methods:

  • Credit/Debit Cards:
    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal:
    Pay securely via your PayPal account.

  • Apple Pay:
    For convenience, we also accept Apple Pay for quick and easy payments.

  • Google Pay:
    You can use Google Pay to complete your purchase directly on our website.

All payments are securely processed through trusted payment gateways. We do not store any sensitive payment information such as credit card details.

2. Payment Security:

At Sparkle Essence, we prioritize the security of your personal and payment information. Our website uses SSL encryption to ensure that your data is transmitted safely and securely. Additionally, all payment processing is handled by third-party providers who comply with industry-standard security measures to protect your information.

3. Order Confirmation:

Once your payment is processed, you will receive an order confirmation email detailing your purchase. This email will include:

  • Your order number
  • A summary of the items purchased
  • The total amount charged (including applicable taxes and shipping fees)
  • Estimated shipping time

Please review your order carefully. If you notice any errors, please contact us immediately at info@sparkleessencee.com or call 828-692-3267.

4. Billing Information:

To ensure accurate processing of your payment, please provide complete and accurate billing information, including your name, billing address, and contact details. If there is an issue with your billing information, we may need to contact you to resolve the matter before your order is processed.

5. Sales Tax:

Sales tax will be applied to orders shipping within the state of North Carolina, as required by law. The applicable sales tax rate will be calculated at checkout based on the shipping address. If you are located outside of North Carolina, sales tax will not be applied.

6. Payment Authorization:

By placing an order with Sparkle Essence, you authorize us to charge the total amount of your order to your chosen payment method. Please ensure that your payment method is valid and has sufficient funds to cover the total cost of the order.

In some cases, we may need to verify payment details or authorize the payment before proceeding with your order. If there are any issues with payment authorization, we will contact you promptly to resolve the matter.

7. Payment Declines:

If your payment is declined for any reason (e.g., insufficient funds, expired card, incorrect details), we will notify you via email. You will need to update your payment information before we can proceed with the shipment of your order.

If your payment is not successfully processed after several attempts, your order may be canceled.

8. Refunds:

If you are eligible for a refund (due to a canceled order, returned product, or other valid reason), the refund will be processed to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider’s processing time.

9. Fraud Prevention:

We take fraud prevention seriously and reserve the right to cancel or reject any order if we suspect fraudulent activity. This includes orders with mismatched billing and shipping addresses or suspicious payment methods. If any fraudulent activity is detected, we may require additional verification of your identity before proceeding with the order.

10. Contact Us:

If you have any questions or concerns regarding payment methods, billing, or any issues with your order, please contact us:

Thank you for shopping with Sparkle Essence! We are committed to providing you with a secure, convenient, and hassle-free shopping experience.