Shipping Policy

Effective Date: January 17, 2025

Thank you for choosing Sparkle Essence for your eyewear needs! We strive to provide an excellent shopping experience, and our shipping policy is designed to ensure that your order reaches you quickly and safely. Please read the details below to understand our shipping process.

1. Shipping Address:

All orders will be shipped to the following address:

Sparkle Essence
1524 Goosetown Drive,
Hendersonville, North Carolina,
United States

2. Order Processing Time:

  • All orders are processed within 1-2 business days after payment has been confirmed.
  • Orders are typically processed during business hours (Monday to Friday, excluding weekends and public holidays).
  • Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Methods:

We offer several shipping methods to meet your needs. These include:

  • Standard Shipping: This is the most cost-effective option. Delivery times for domestic U.S. orders typically range from 3-7 business days.
  • Expedited Shipping: If you need your order sooner, we offer expedited shipping services at an additional cost. Delivery times for expedited shipping range from 1-3 business days depending on the destination.

We ship via reliable carriers such as UPS, FedEx, and USPS. You will receive a tracking number as soon as your order ships, allowing you to track its progress.

4. Shipping Costs:

  • Shipping costs are calculated based on the weight of the package and the delivery location.
  • The shipping cost will be displayed at checkout before payment is processed.
  • Any customs duties or taxes (if applicable) are the responsibility of the recipient.

5. Estimated Delivery Time:

  • Domestic Shipments (within the United States): Generally, delivery takes between 3-7 business days from the day your order is shipped. Expedited shipping options are available if you need your order sooner.

  • International Shipments: At this time, we only offer domestic shipping within the United States. We plan to expand our shipping options in the future to include international destinations.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, holidays, or other unforeseen delays by the carrier.

6. Order Tracking:

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website (UPS, FedEx, or USPS).

If you do not receive tracking information within 2 business days after placing your order, please contact us at info@sparkleessencee.com so we can assist you further.

7. Shipping Restrictions:

  • We currently only ship to addresses within the United States.
  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

8. Delivery Issues:

If your order does not arrive within the estimated delivery time, or if you experience any issues with your shipment (damaged items, lost packages, etc.), please contact us immediately at info@sparkleessencee.com or by phone at 828-692-3267. We will work with the shipping carrier to resolve any issues.

9. Returns & Refunds:

If you are not satisfied with your eyewear purchase, we offer a 14-day return period from the date of delivery. To initiate a return, please contact us at info@sparkleessencee.com for return instructions.

Please ensure the items are in their original, unused condition. Once we receive the returned product, we will process your refund or exchange promptly.

10. Customer Service:

If you have any questions or concerns about your order, shipping, or returns, our customer service team is here to assist you. You can reach us at:

We are committed to providing you with the best shopping experience and look forward to serving you.

Thank you for choosing Sparkle Essence! We appreciate your business and hope you enjoy your new eyewear.